At WatchZone, we strive to provide a smooth and secure payment process for all our customers. This Payment Policy outlines the methods of payment we accept, the process of making payments, and how we ensure the security of your payment information.
1. Accepted Payment Methods
We offer a variety of secure payment methods to ensure convenience for our customers. The payment options include:
- Credit/Debit Cards: We accept major credit and debit cards such as Visa, MasterCard, and American Express.
- Bank Transfer: Customers can make payments directly through bank transfers. Details will be provided during checkout.
- Cash on Delivery (COD): Available for certain locations, allowing you to pay in cash when your order is delivered.
- Mobile Payments: We accept mobile payment options like bKash, Rocket, and other local payment services (available in specific regions).
- Online Payment Gateways: Secure payment through trusted gateways such as PayPal and others (depending on availability).
2. Payment Security
We take your privacy and security seriously. All payment transactions are processed through secure payment gateways using encryption to protect your sensitive payment information. We do not store your credit card details or financial information.
3. Order Confirmation
Once your payment is successfully processed, you will receive an order confirmation email containing the details of your purchase. This email serves as proof of payment and your order reference.
4. Payment Processing
- For credit/debit card payments, transactions are processed immediately.
- For bank transfers and other offline methods, processing may take 1–2 business days. Your order will be confirmed once the payment is cleared.
- Cash on Delivery payments will be collected at the time of delivery.
5. Taxes and Fees
All prices on the website are inclusive of applicable taxes, unless otherwise stated. Any additional fees or shipping charges will be clearly displayed before the final checkout step.
6. Currency
All transactions are conducted in the local currency (BDT). If you are making an international purchase, conversion rates may apply depending on the payment method used.
7. Refunds and Cancellations
Refunds will be issued to the original payment method used for the order. If you wish to cancel or return an item, please refer to our Returns and Refunds Policy for further instructions. Payments will be refunded in accordance with the terms and conditions of the return process.
8. Customer Support
If you have any questions regarding payment methods or experience any issues during the payment process, please contact our customer support team for assistance.